Terms of Service
We reserve the right to adjust and add to our terms and conditions at any time. Please reference this page or contact us if you have specific questions.
GENERAL PURCHASING:
By placing an order, you are offering to purchase a product on and subject to the terms below.
When you place an order on our website you are required to provide your full name, delivery address, email address, telephone number and payment details. Please make sure that all details provided are complete and correct at the time of your order placement. A contract between us for the purchase of the goods will not be formed until your payment has been received by us. Title in the goods passes to you once we have received payment.
We reserve the right to cancel any order. This may be due to a multitude of reasons including but not limited to; information listed on the order is incorrect, stock is not available, payment method was rejected.
Orders may be canceled within 24 hours as long as your order hasn't already shipped or was a custom order. If there is an issue contact us as soon as possible so we can try to assist you with a switch of products, addition of products or cancellation if possible. Pre-orders can not be canceled once you submit your order.
Delivery of your ordered product(s) are set out in the Postage & Handling Terms. Please refer to the Postage & Handling section below for further information.
All risk of loss or damage to the items ordered passes to you when we dispatch the goods ordered to USPS. If you want to add insurance to your order additional charges may apply. Contact right after ordering to add insurance to your order. Orders that do not contain insurance will not be replaced if lost or damaged in transit.
Potentially Fraudulent Orders: If you submit a charge back on an order you placed on our site (jessejanesjewelry.com) we are charged a fee. You, the customer, are responsible for this fee which can start at $15.00. Please contact us BEFORE submitting a charge back on an order you are suspicious of. We can help provide details about the order to clarify if the order is valid. Before you cause us to incur a charge back fee while the order is being investigated and have the funds for the order frozen or removed, please give us the opportunity to help first. We are a small business and can not absorb these fees or have payment for orders held up for months due to your bank or credit cards charge back process.
PROCESSING AND SHIPPING:
All orders have processing AND shipping time. For detailed information on our processing and shipping information, please click here.
RETURN POLICY:
For detailed information about our return policy, please click here.
PRIVACY:
For detailed information in relation to my Privacy Policy, please click here.
PRICING:
All prices are in US Dollars and are NOT inclusive of GST for international customers.
Postage is an additional charge unless otherwise indicated. Full payment, including postage (if applicable) is required to be made and be cleared funds before your order is shipped.
Prices are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a product or service offered on our website.
While we work hard to provide correct information in product descriptions and pricing that appear on this website, errors (including processing errors) may occur. Where a product has been listed at the incorrect price or with an incorrect description or image due to a typographical error or similar oversight, we reserve the right to cancel a transaction. If an order is cancelled and you have already paid for the product, we will refund you the amount paid via the payment method you have used for the transaction. You are then welcome to order again with the pricing or any additional details corrected.
INTELLECTUAL PROPERTY RIGHTS:
The materials displayed on this website including without limitation all products, information, text, materials, graphics, images, advertisements, names, logos and trademarks on the website are protected by copyright, trademark & other intellectual property laws. The content is provided for personal use only and you must not:
- Transmit, modify, adapt, copy, reproduce, republish, display, distribute, store or create derivative works of the content without our prior written consent or commercialize any content or products from any part of this website without our prior written consent.
INDEMNITY:
You must indemnify us and hold us harmless from and against all losses, damages, claims, actions, proceedings, costs and expenses (including legal fees) arising from or in connection with your use of the website or the content, products or your breach of any of the terms.
SECURITY OF INFORMATION:
No data transmission over the internet can be guaranteed as totally secure. You are solely responsible for taking your own security precautions for accessing this website (eg: anti-virus software). We do not accept any responsibility or liability for any interference or damage to your computer system which arises in connection with your use of this website or any linked website.
SITE ADJUSTMENTS: We may in our absolute discretion at any time and without notice, amend, remove or vary the website, the content or any of the products featured on the website.
SOCIAL MEDIA GIVEAWAYS: From time to time we run giveaways on one or multiple of our social media platforms. The winner must provide an address and email to claim your prize. As part of winning a prize you consent to being sent email(s) containing your tracking details, asking you to review the item(s) you received (if the prize is an item(s) from our shop) and/or future promotions through our newsletter. If you do not wish to receive our newsletter you can unsubscribe at any time by clicking the work "unsubscribe" at the bottom of the newsletter.
CONTACTING YOU:
While viewing our shop, adding items to your cart or placing a purchase you may receive emails from us in one or more of the following.
1. We use an app on our website that tracks abandoned carts. A series of automated emails are sent if you have provided an email during the checkout process. If you do not wish to receive any follow up emails about items in your cart DO NOT enter an email address.
2. After a purchase has been placed in our shop once your order has been delivered you may receive an email asking you to review your purchase. This is not mandatory and you can choose to provide feedback (we hope you love your items) or disregard the email. It is a helpful tool for us and to provide potential customers with real life feedback from our valued customers. We're here to help you celebrate life's special moments! If you do not want this email sent please send us a note through the contact button on our homepage or email us at jessejanesshop[@]gmail[dot]com
3. If you have signed up our newsletter you have given us permission to send you our newsletters. If at any time you no longer wish to receive them you can click on the "unsubscribe" word at the bottom of the newsletter.
Updated: August 24, 2021